Customer Support


He’s Losing Paying Customers and He’s Not Listening!

I happened across one of the Big Guru’s Blogs today, found my way from Facebook (maybe there’s something to that Facebook thing after all?). I made a comment on one of the posts, nothing out of the ordinary, nothing real exciting here yet.
I hit the main page, scanning the post titles as I scrolled down, [...]

Keep Your Promises!

Maybe I am jaded or completely off base, but I was raised to keep my promises.
So why do so many marketers drop the ball? If you say your going to do something, do it! It’s not a hard concept to understand.
I know of at least two products I’ve purchased in the past where the marketer [...]

It’s not all bad news…

I got to thinking today that it might seem to you that I only rant about poor support. I only talk about the folks who didn’t do me right. So I thought it was time for an over due great support rant. (I still get to rant, it’s my blog).
I am actually going to go [...]

It’s no wonder they don’t believe you!

It really amazes me how many marketers don’t care to follow through.
I’ve sent two support requests to two different marketers this past week. Wanna guess what happened?
Nothing. Nada, zip, zilch.
The one product was a free product that I couldn’t get working, so I can not really expect much support. Though this marketer does say [...]

I won’t be buying from that guy

If there is one thing I could stress to any one selling products or services is that they make customer service a priority, if not the top priority.
I recently tried to purchase a report from a Internet marketer, don.’t even remember what it was and would’nt say anyways. For some reason I could not purchase [...]