He’s Losing Paying Customers and He’s Not Listening!
I happened across one of the Big Guru’s Blogs today, found my way from Facebook (maybe there’s something to that Facebook thing after all?). I made a comment on one of the posts, nothing out of the ordinary, nothing real exciting here yet.
I hit the main page, scanning the post titles as I scrolled down, nothing really catching my eye yet. I reach the bottom of the main page and click the “Previous Entries” link and reached the end of the line… All I received for my click was that nasty “Not Found” message in big bold type (almost as if they want you to look like an idiot with that kind of message).
Hey, things happen, our websites do not always work without a hitch, I can vouch for that.
Here’s the interesting part of the story…
I was going to be a nice guy and let him know, there was a slight hiccup with his blog, I’d love if some one let me know, thing is, I couldn’t tell him!
After searching the whole main page, there was NO way to contact the owner. I know what it’s like to get spammed, but there are plenty of secure contact options for blogs, even a link to a support desk would have worked just dandy.
The contact thing aside, If I didn’t know this guy from Adam, would I came back to his blog? There’s a chance I wouldn’t because it doesn’t even work right.
Course, he won’t hear it from me, because he’s not listening. Are you listening?
I can’t say every visitors to the his blog is a potential customer, but I’m sure there are some in mix.


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